New Hospital Visiting Hours and Access

Our highest priority at Nilai Medical is the safety and well-being of our patients, visitors, physicians and our employees. It is important for us to keep you informed during this period of COVID-19 concern.

Nilai Medical has created a COVID-19 task force to proactively ensure the highest level of patient care and hospital safety. In light of the COVID-19 pandemic, we are taking extra precautions to reduce the risk of the spread of the disease. Therefore, we have revised visitor policy and is screening everyone who enters our patient care facilities.

Visitor Restrictions

We know there are many situations where caregivers and family are helpful during an outpatient visit. However, at this time we have to restrict the number of people in our wards and waiting areas to support social distancing and foster a healthier, safer environment:

For all visitors or caregivers

  • One caregiver is allowed per patient per day. Only 1 visitor per patient is allowed during visiting hours.
  • Should be a support person who is essential for the physical and mental well-being of the patient.
  • Must be age 18 or older and healthy. Children below the age of 12 years old are not permitted to visit patients in the ward.
  • Will be screened for symptoms of fever and illness when arriving and asked which patient they are visiting.
  • Must wear a face mask at all times, including in the patient room.
  • Stay in designated areas (such as patient’s room for inpatient or in waiting area for surgery and procedures) as much as possible.

For all vendor/ contractor representatives

  • Vendor or contractor representatives must have a scheduled appointment to visit our facility; unsolicited visits are prohibited.
  • Vendor/contractor representatives are not permitted to meet professional staff in any patient care unit, including inpatient units, nursing stations, physician lounges, outpatient areas.
  • All appointments on Nilai Medical premises must be made by the vendor/contractor representatives in advance, regardless of whom the representative would like to visit.

Keeping All Visitors Safe

Keeping all visitors safe is our utmost priority. Nilai Medical has implemented additional precautionary measures to increase the safety of the premise, including frequent sanitising and cleanings, and temperature assessments.

One single entrance

We continue to limit to ONE entrance to our hospital as a measure in our safety efforts. This allows us to effectively screen everyone who comes into the hospital. The entrance is located at the Accident & Emergency Department (A&E); our main entrance at the lobby will remain closed temporarily until further notice.

Your temperature is taken by a no-touch thermal scanner located at the Primary Triage (a tent set outside the Accident & Emergency Department). Visitors are not permitted to enter if they exhibit signs or symptoms.

A health declaration form will need to be completed at the Primary Triage before entering any of our facility. We understand these screenings and forms may be an inconvenience; however, it is an important step to keep everyone as safe and healthy as possible. We appreciate your help in protecting our patients and staff.

Masks and Hand Sanitisers

All visitors and hospital staff members are required to wear a mask at all times within the facility. Social distancing measures are also strictly implemented around the hospital areas.

We place great emphasis on hand hygiene and sanitisation. Hand sanitisers are accessible at various locations within the hospital and instructions on effective hand washing is placed near sinks for visitors’ reference.

For those who use the elevator for your appointments, there will be limits for people to be in the space at the same time. Our elevators are sanitised every 2 hours, as well other frequently touched places are constantly being disinfected by our cleaning staff to halt the spread of germs.

Drive-thru screening services

We also provide drive-thru screening services for our visitors to get tested safely and conveniently. COVID-19 tests (RT-PCR, RT-PCR Antibody IgM and RTK Antigen Test) are available and can be done within the facility by appointment basis.

While getting tested in the comfort of your car, be assured that our staff members are following all safety best practices per the Ministry of Health’s requirement including the use of Personal Protective Equipment to minimise any exposures or hazards.

Find out more about our drive-thru COVID-19 test here.

Safe Places, Trusted Care

During this global COVID-19 pandemic, our commitment to giving you a safe, reliable place to receive care is even more important to us. So, if you are in an emergency, don’t delay. We want to see you, and we promise that your health is in our good hands.

We are here to provide you with the safest environment possible, because what keeps you safe, keeps us all safe.

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